The Award-winning Team at James Haugh

The James Haugh team is made up of dedicated sales advisors, technicians, parts advisors, Motability specialists and administrators, all of whom play a vital role in ensuring our customers receive the very best level of care. Our approach to customer satisfaction has meant that we have officially received an award Customer Excellence by Vauxhall. 

All our staff members are experienced Vauxhall specialists, with the knowledge and skill to assist motorists from the Dumfries and surrounding areas with all their sales and service needs. Whether you’re interested in purchasing your first car or your first Vauxhall, be it new or used, or are returning to us for your fifth Vauxhall, you can expect a warm welcome and personal advice that’s tailored to your requirements. Our aftersales department oversees the ongoing care of your car or van, ensuring you have a smooth ownership experience. 

We are proud to be a Vauxhall Motability dealer in Dumfries, with specially trained advisors who will introduce you to the scheme, help you choose the most suitable model for your needs and assist throughout the application process and beyond. We can also provide support in arranging for any modification you may require.

We have created this page for you to get to know our team and find the names of people to ask for should you need it. Please don’t hesitate to get in touch, we here to help and our website's live chat facility is available 24/7. We’ll be happy to help you get the most from your new or used Vauxhall, find a reliable workshop for maintenance or understand your options with part-exchanging and finance.

Our Customer Excellence Award from Vauxhall means the quality of our customer service has been officially recognised, and reassures our customers that, whatever their needs, they always leave us happy.

Large dealer networks lack the personal touch we are able to offer. Big companies with several locations often have high staff turnover and impersonal experiences for customers as they seek to please shareholders or owners first. We are a local, family-run, business that understands the value in creating strong relationships that last and welcoming atmosphere whether you are looking to buy or simply visiting for scheduled servicing.

As an independent family run business, all our customers are part of our extended family, and we pride ourselves on ensuring they’re treated as such. Our no-pressure environment and sales process means you can come to view vehicles on our forecourt or in the showroom completely hassle-free, and we strive to achieve transparency in all that we do. Friendly, honest, advice and competitive pricing on all our new and used vehicles makes James Haugh a trusted dealership that keeps customers at the centre of our business.

From initial contact through to driving away your car or visiting us for parts, accessories and servicing, you will experience class leading customer service from our dedicated team. We support our customers online, over the phone and in-person to offer absolute convenience no matter the enquiry.

Management Team

Dave Smith
Richard Haugh Director I keep a close eye on all areas of our business to make sure everything is running smoothly.
Christopher Haugh Sales Director I oversee the day-to-day sales and business activities to make sure all our customers are taken care of.
Ian Galashan Service Manager I manage the aftersales aspect of the business, making sure our team is helpful as possible for our customers.
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New Car Sales

Christopher Haugh Sales Director I oversee the day-to-day sales and business activities to make sure all our customers are taken care of.
Aaron Robinson New Car Sales Executive I help customers find out everything there is to know about the new Vauxhall car range.
Lee Austin Sales Manager I work with our Sales Executives to provide excellent customer experience when buying a new or used vehicle from us.
Simon Musso New Car Sales Executive I help customers find out everything there is to know about the new Vauxhall car range.

Used Car Sales

Christopher Haugh Sales Director I oversee the day-to-day sales and business activities to make sure all our customers are taken care of.
Aaron Robinson Used Car Sales Executive I help customers find a suitable car from our range of quality used vehicles and support their decision making process.
Lee Austin Sales Manager I work with our Sales Executives to provide excellent customer experience when buying a new or used vehicle from us.
Simon Musso Used Car Sales Executive I help customers find a suitable car from our range of quality used vehicles and support their decision making process.

Van Sales

Christopher Haugh Sales Director I oversee the day-to-day sales and business activities to make sure all our customers are taken care of.

Business Centre

Christopher Haugh Sales Director I oversee the day-to-day sales and business activities to make sure all our customers are taken care of.
Ian Galashan Service Manager I manage the aftersales aspect of the business, making sure our team is helpful as possible for our customers.

Motability

Lee Austin Sales Manager I work with our sales team to provide a hassle-free journey for new or returning Motability customers.
Simon Musso Motability Specialist I help customers learn more about Motability and find the right Vauxhall for their needs.

Sales Admin

Alison Rae Sales Admin I make sure all the paperwork is done when customers buy a new or used vehicle from us.
Sheila Fraser Sales Admin I make sure all the paperwork is done when customers buy a new or used vehicle from us.

Service

Ian Galashan Service Manager I manage the aftersales aspect of the business, making sure our team is helpful as possible for our customers.
Shona Green Service Advisor Paragraph Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Dave Smith
Emma Brown Warranty Administrator I help our customers with their warranty claims and activation, so their repair is as hassle-free as possible.

Parts

Dave Smith
Mark Bryan Parts Advisor I make sure our technicians have everything they need to look after our customers cars.
Dave Smith
Stuart Watt Parts Advisor I make sure our technicians have everything they need to look after our customers cars.