The James Haugh team is made up of dedicated sales advisors, technicians, parts advisors, Motability specialists and administrators, all of whom play a vital role in ensuring our customers receive the very best level of care. Our approach to customer satisfaction has meant that we have officially received an award Customer Excellence by Vauxhall.
All our staff members are experienced Vauxhall specialists, with the knowledge and skill to assist motorists from the Dumfries and surrounding areas with all their sales and service needs. Whether you’re interested in purchasing your first car or your first Vauxhall, be it new or used, or are returning to us for your fifth Vauxhall, you can expect a warm welcome and personal advice that’s tailored to your requirements. Our aftersales department oversees the ongoing care of your car or van, ensuring you have a smooth ownership experience.
We are proud to be a Vauxhall Motability dealer in Dumfries, with specially trained advisors who will introduce you to the scheme, help you choose the most suitable model for your needs and assist throughout the application process and beyond. We can also provide support in arranging for any modification you may require.
We have created this page for you to get to know our team and find the names of people to ask for should you need it. Please don’t hesitate to get in touch, we here to help and our website's live chat facility is available 24/7. We’ll be happy to help you get the most from your new or used Vauxhall, find a reliable workshop for maintenance or understand your options with part-exchanging and finance.
Our Customer Excellence Award from Vauxhall means the quality of our customer service has been officially recognised, and reassures our customers that, whatever their needs, they always leave us happy.
Large dealer networks lack the personal touch we are able to offer. Big companies with several locations often have high staff turnover and impersonal experiences for customers as they seek to please shareholders or owners first. We are a local, family-run, business that understands the value in creating strong relationships that last and welcoming atmosphere whether you are looking to buy or simply visiting for scheduled servicing.
As an independent family run business, all our customers are part of our extended family, and we pride ourselves on ensuring they’re treated as such. Our no-pressure environment and sales process means you can come to view vehicles on our forecourt or in the showroom completely hassle-free, and we strive to achieve transparency in all that we do. Friendly, honest, advice and competitive pricing on all our new and used vehicles makes James Haugh a trusted dealership that keeps customers at the centre of our business.
From initial contact through to driving away your car or visiting us for parts, accessories and servicing, you will experience class leading customer service from our dedicated team. We support our customers online, over the phone and in-person to offer absolute convenience no matter the enquiry.