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4 weeks ago
Martin Gardner
Vauxhall James Haugh (Dumfries)
Response from James Haugh 4 weeks ago Hi Martin, thank you for rating us 5 stars! We really appreciate it.
Kind regards,
James Haugh Vauxhall
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1 month ago
Simon thanks for the emails and helping me with the Motability Scheme application excellent superb friendly service communications & support Simon was very helpful and great rang once to talk to a real person just to weigh all options and confirm all details. Simon was reassuring polite and knowledgeable Simon was just so nice calming and soothing voice made the process easier he was and is brilliant and excellent superb friendly service happy professional Simon who dealt with me was polite and friendly Simon understood my problem and immediately assisted me cannot thank you enough Simon for making my difficult time seem easily dealt with, you were so pleasant and sympathetic thanks excellent superb friendly service Simon.
Simon you changed my life, Simon also i have got to say great experience with James Haugh Vauxhall Dumfries,and also all the contact via email phone keeping me informed great information on the online website is easy to navigate helpful informative confirmation and all extras on my vauxhall frontera are brilliant thanks for being available and also like email link takes you to your HUB and forms on website many many thanks T khan
ali shah
Vauxhall James Haugh (Dumfries)
Response from James Haugh 1 month ago Hi T Khan,
Thank you so much for taking the time to leave such a wonderful and heartfelt review. It truly means the world to us.
We're absolutely delighted to hear that Simon made such a positive difference throughout your Motability journey. It's clear he went above and beyond to ensure you felt reassured, informed, and supported every step of the way — and that's exactly the kind of experience we always strive to provide, particularly when customers are navigating something as important as the Motability Scheme.
Feedback like this is a wonderful reminder of why we love what we do.
It's also great to hear that you found the website easy to navigate and that the online hub and confirmation process worked smoothly for you. We're glad the Vauxhall Frontera is living up to expectations too — it's a brilliant choice!
Thank you again, we're so pleased Simon and the team could be there for you, and we hope you're thoroughly enjoying your new Frontera. Please don't hesitate to get in touch if there's ever anything we can help with in future.
Kind regards,
James Haugh Vauxhall
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1 month ago
I'm not a customer but I had to collect a car from a long distance and on a Saturday. The sales team were very helpful and went beyond what most dealer groups do to help people like us who collect and deliver vehicles. It's a rare thing to find people so helpful.
As an ex sales manager in the business I would think that as a customer. If you are treated like I was then you are buying from a dealer who actually cares about the people who walk through the door.
Thank you James Haugh Vauxhall...especially Simon
Richard Green
Vauxhall James Haugh (Dumfries)
Response from James Haugh 1 month ago Hi Richard,
Thank you so much for taking the time to leave us such a kind review — especially as someone who wasn't even purchasing from us! It really does mean a lot to hear that from someone with your background in the industry.
We'll be sure to pass your lovely words on to Simon and the rest of the sales team. Going the extra mile is what we try to do for everyone who comes through our doors — whether they're a customer or just passing through Dumfries on a Saturday!
Thanks again, and we hope our paths cross again in the future.
Kind regards,
James Haugh Dumfries
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1 month ago
I recently purchased a new MG from James Haugh (Dumfries) and the entire experience was extremely disappointingboth the car itself and the subsequent refund process were handled very poorly.
The car was well below the standard expected of a new vehicle (or even a well-looked-after used one), especially given its price tag of a new IM6. It arrived with various scratches, compound stains, buffer trails, green staining to interior plastics, and a cracked number plate. These faults were noted by the dealership before they asked me to pay in full prior to collectionunbelievably bad practice and quite astonishing lack of effort in preparing a car at this price point.
When I rejected the car on Monday 30 March, Chris (the owner) had a terrible attitude. Instead of apologising for the condition of the vehicle, he played down my concerns and stated that no new car comes like new anymore regardless of make or model. He also tried to lock eyes with me in what felt like an attempt at intimidation. This made my partner and the sales person feel very uncomfortable. The sales person was actually okay to deal with, but I suspect he has a difficult time working with Chris.
The refund process was just as bad. It took two days after rejection for them to claim they didn’t have my bank details (despite the original payment being a bank transfer, which would have shown my details). I had to provide them again on Wednesday 1 April morning. The day after I supplied my bank details, I was told that the bank was cancelling the original payment. In reality, the payment wasn’t cancelled at allthe money only arrived on Wednesday 8 April via Faster Payments (which normally processes in a maximum of two hours and works on bank holidays and weekends).
As the money had come fromChris’s Accountand given Chris’s abysmal attitude, thefelt like nothing more than a petty attempt at retaliation.
I am thoroughly glad I have now taken my business elsewhere.
I strongly advise others to think twice before buying from James Haugh.
Leonard Mein
James Haugh MG Dumfries
Response from James Haugh 1 month ago Hi Leonard,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience did not meet the high standards we aim to provide.
Regarding the condition of the vehicle, we fully acknowledge the concerns you raised during your visit. Our team did attempt to rectify the issues identified, but it is clear that we were unable to meet your expectations on this occasion. We will be reviewing our preparation and handover processes to ensure improvements are made going forward.
With respect to the refund, we requested that our bank cancel the original transaction so that the refund could be issued directly by them. As this request was submitted over the bank holiday period, the bank did not process it until earlier this week. Unfortunately, the timing of this was outside our control, and we appreciate how frustrating the ## must have been.
We are disappointed to hear that aspects of your interaction with our team made you feel uncomfortable. This is certainly not the experience we want any customer to have, and your comments will be shared internally so we can reflect and learn from them.
While we regret that we were unable to provide a satisfactory outcome for you, we do value your feedback and will use it to help improve the service we offer.
If you would like to discuss anything further, please feel free to contact us directly.
Kind regards,
James Haugh Dumfries
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1 month ago
Fantastic company!!
Lorraine Montgomery
James Haugh MG Dumfries
Response from James Haugh 1 month ago Hi Lorraine, thank you so much for your review. We are so pleased to see this, and your kind words mean a lot to us!
Kind regards,
James Haugh MG
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2 months ago
Graham New
James Haugh MG Dumfries
Response from James Haugh 2 months ago Thank you for rating us 5 stars! We really appreciate it!
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2 months ago
Great service from the team! Chris Robson and boss Chris Haugh going the extra mile to secure our car. Great communication
Garrie Little
Vauxhall James Haugh (Dumfries)
Response from James Haugh 2 months ago Hi Garrie,
Thank you so much for taking the time to leave this review - we really appreciate it! Chris R and Chris H are absolutely dedicated to making sure every customer gets looked after, and we're delighted they could help secure the right car for you. Great communication is at the heart of what we do, so it's brilliant to hear that came through from start to finish.
Enjoy your new car, and if we can help with anything in the future, we're always here.
Kind regards,
James Haugh Vauxhall
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2 months ago
Bought a car from here and really impressed with the service. Excellent communication throughout, a d really good information on the car before viewing/buying. Everything was really smooth on the day I purchased it, the guys were all great
Richard Mellis
Vauxhall James Haugh (Dumfries)
Response from James Haugh 2 months ago Hi Richard,
Thank you so much for taking the time to leave us such a lovely review! We're really pleased to hear that everything went smoothly from start to finish. This is exactly what we aim for. The team will be delighted to hear your kind words. We hope you're loving the car, and we look forward to welcoming you back whenever you need us.
Kind regards,
James Haugh Vauxhall
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2 months ago
Extremely poor
We had the language change to Chinese over night and called in to ask if someone could help. First question wasdid you buy the car hereclearly not as it was from Arnold Clark, then unsurprisingly there was no one available to help (5 minsSorted it myself in the end but won’t be returning to this dealer, very unhelpful and a poor advert for MG, never been treated like this before at Arnold Clark.
David Charles
James Haugh MG Dumfries
Response from James Haugh 2 months ago Hi David,
We’re sorry to hear that you felt disappointed by your visit to us. Our team will always try to assist customers without an appointment where possible, but availability can vary depending on how busy the showroom and service departments are at the time.
We’re glad to see you were able to resolve the issue with your vehicle settings. Providing helpful and friendly service to everyone who visits is important to us, whether or not you purchased a car from us. Your feedback has been shared with the team, and is important.
We hope you will consider us again in the future for the opportunity to demonstrate our commitment to excellent customer service.
Kind regards,
James Haugh MG
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2 months ago
Sophie Lamont
Vauxhall James Haugh (Dumfries)
Response from James Haugh 2 months ago Hi Sophie, thank you so much for your 5 star review! We really appreciate it and hope to see you again in the future.
Kind regards,
James Haugh Vauxhall
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2 months ago
We use James Haugh regularly to service our MG, to deal with the tyres, to sort out any faults and to take care of the car. Shona, Steph and Leon provide the best customer service we have ever had, in more than 50 years of motoring. They make everything simple and easy. James Haugh MG servicing could not be better. What a lovely team!
Nick Lyth
James Haugh MG Dumfries
Response from James Haugh 2 months ago Hi Nick,
We really appreciate your wonderful review! Thank you so much for your incredibly kind words and for your continued loyalty to us here at James Haugh MG.
It’s fantastic to hear that Shona, Steph and Leon have made such a positive impression. We’re very proud of the way they look after our customers, and your comments about their service over 50 years of motoring will really mean a lot to the whole team.
Thank you for trusting us with your MG. We look forward to welcoming you back again in the future.
Kind regards,
James Haugh MG
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3 months ago
Russell Corrie
Vauxhall James Haugh (Dumfries)
Response from James Haugh 2 months ago Hi Russell, thank you so much for rating us 5 stars! We really appreciate it.
If there's anything we can do to support your motoring needs, please do reach out to us.
Kind regards,
James Haugh Vauxhall
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3 months ago
They are very good xxx
kaley mcconnell
James Haugh MG Dumfries
Response from James Haugh 3 months ago Hi Kaley,
Thank you so much for your 5-star review and kind words, we really appreciate it! Thank you for choosing us.
Kind regards,
James Haugh MG
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3 months ago
My wife and I have bought cars from James Haugh for around 30 years. We recently purchased an MG and the service we received from Grant Cowper and Chris Haugh was excellent as usual. They take time to go through the process and kept us informed regarding delivery date and other information. The hand over went smoothly.
Rab & Ismay Murray
Ismay Murray
James Haugh MG Dumfries
Response from James Haugh 3 months ago Hi Rab and Ismay,
Thank you both for your continued loyalty over the past 30 years — it truly means a great deal to us.
We’re delighted to hear that Grant and Chris provided the excellent service you’ve come to expect, and that your MG handover went smoothly. I’ll be sure to pass on your kind words.
Wishing you many happy miles ahead, and we look forward to welcoming you back again in the future.
Kind regards,
James Haugh MG
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3 months ago
Grant was a helpful and efficient young man with a cheerful personality. It was a pleasure to deal with your company. We are pleased with the MG.
walter wightman
James Haugh MG Dumfries
Response from James Haugh 3 months ago Hi Walter,
Thank you so much for your lovely review. We’re delighted to hear Grant looked after you so well and made the experience an enjoyable one. I’ll be sure to pass on your kind words to him.
Wishing you many happy miles in your new MG, and we look forward to seeing you again in the future!
Kind regards,
James Haugh MG
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3 months ago
HastieReigns Gaming
Vauxhall James Haugh (Dumfries)
Response from James Haugh 3 months ago Hi HastieReigns, thank you so much for rating us 5 stars! We really appreciate it.
Kind regards,
James Haugh Vauxhall
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3 months ago
Nice friendly place with helpful staff
Steven Mullins
Vauxhall James Haugh (Dumfries)
Response from James Haugh 3 months ago Hi Steven, thank you so much for your kind words and review. We look forward to seeing you again in the future.
Kind regards,
james Haugh Vauxhall
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4 months ago
Small, local, independent dealer and it shows! More personal service (Chris is extremely helpful and not at all pushy), service staff are flexible and try to work with you (unlike the take it or leave it attitude of mainstream dealers).
Overall a far better, more pleasant & friendly way to buy a car!
Stuart
James Haugh MG Dumfries
Response from James Haugh 3 months ago Hi there,
Thank you for such a thoughtful review! We’re really pleased you enjoyed your buying experience with us. Our team always aims to offer flexible, friendly service without any pressure, so it’s great to know that came across. We truly appreciate your support and hope to see you again in the future.
Kind regards,
James Haugh MG
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5 months ago
Excellent service, sales advisor Excellent not question to hard to answer
Alistair Jewiss
Vauxhall James Haugh (Dumfries)
Response from James Haugh 5 months ago Alistair Jewiss
Thank you for highlighting the quality of assistance you received. We are happy to know that your inquiries were addressed effectively. Your satisfaction is very important to us and we hope to see you again in the future.
Kind regards,
James Haugh Vauxhall
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8 months ago
Friendly and helpful staff. Given a tea while I was waiting for my friend. Recommended.
WriterFergus
Vauxhall James Haugh (Dumfries)
Response from James Haugh 7 months ago Hi there,
Thank you so much for your kind words, we really appreciate it and hope to see you again in the future.
Kind regards,
James Haugh Vauxhall
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10 months ago
We bought a vauxhall on line which had needed a repair after only having it one month. James Haugh repaired this and liased with garage car was bought from for payment. James Haugh also ran a check on the whole car. Would thoroughly recommend this company.
Elspeth Douglas
Vauxhall James Haugh (Dumfries)
Response from James Haugh 10 months ago Hi Elspeth,
Thank you so much for your kind review! We're glad to hear that the team was able to assist you with the repair and coordination with the original garage. Customer satisfaction and peace of mind are extremely important to us, so it's great to know the full vehicle check provided reassurance. We really appreciate your recommendation and hope you enjoy many happy miles in your Vauxhall!
Kind regards,
James Haugh Vauxhall
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10 months ago
Absolutely brilliant experience going in to look at a couple of cars, Grant Cowper came over introduced him self showed me and my son a couple cars and helped me decide a fair car fair price and came out over the moon and a few days later I have a stunning new MG
Robert Little
James Haugh MG Dumfries
Response from James Haugh 10 months ago Hi Robert,
Thank you so much for the fantastic review! We're thrilled to hear you had such a brilliant experience with Grant and that you're loving your new MG. Enjoy the drive, and we hope to see you again in the future!
Kind regards,
James Haugh MG
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1 year ago
John Ference
James Haugh MG Dumfries
Response from James Haugh 1 year ago Hi John, we have reported this review to Google due to a conflict of interest, as you were previously an employee at James Haugh and are neither a customer nor a recent visitor to the business.
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1 year ago
I picked up a used Alfa Romeo Giulia Quadrifoglio from James Haugh yesterday. What an brilliant carI received excellent service from Chris, Grant and Thomas, who, kindly picked me up from Lockerbie Station. All in all a fantastic experience. Highly recommended
markcu65
Vauxhall James Haugh (Dumfries)
Response from James Haugh 1 year ago Hi Mark, thank you so much for rating us 5-stars, we really appreciate it!
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1 year ago
Absolutely Brilliant service provided when I purchased my new MG, Rob was a great help.
He provided all the information I needed and made it clear with a very friendly approach.
I'm very happy with my new car.
K M
James Haugh MG Dumfries
Response from James Haugh 1 year ago Hi there,
Thanks so much for the lovely review! We're thrilled to hear you're happy with your new MG. Rob will be pleased to know his friendly and helpful service made such a positive impression. Enjoy your new car!
Kind regards,
James Haugh MG
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1 year ago
Gregory Smith
James Haugh MG Dumfries
Response from James Haugh 1 year ago Hi Gregory, thank you for rating us 5 stars, we really appreciate it!
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1 year ago
felicity henderson
James Haugh MG Dumfries
Response from James Haugh 1 year ago Hi Felicity, thank you for rating us 5 stars, we really appreciate it!
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1 year ago
Jonathon Mcwhir
James Haugh MG Dumfries
Response from James Haugh 1 year ago Hi Jonathon, thank you for rating us 5-stars, we really appreciate it!
Kind regards,
James Haugh MG
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1 year ago
gordon wright
Vauxhall James Haugh (Dumfries)
Response from James Haugh 1 year ago Hi Gordon, thank you so much for rating us 5-stars, we really appreciate it!
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1 year ago
Very informative, knowledgeable and spent time explaining everything, nothing was too much
Fiona Allison
James Haugh MG Dumfries
Response from James Haugh 1 year ago Hi Fiona, thank you so much for your kind review, we really appreciate it!
Kind regards,
James Haugh MG
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