Vauxhall Aftersales Specialists Request A Service Booking Our team is ready to assist with your motoring needs.

Visit James Haugh for your servicing needs

Our specialist team are fully trained and approved, meaning your car or van is in safe hands with us. Whether you purchased from James Haugh or not, our team is always happy to go the extra mile in providing class-leading service, repairs and maintenance to keep you on the road. We carry out routine Visual Health Checks on all workshop visits so you have absolute peace of mind, and can take action where needed.

Request A Booking

The specialist aftersales team here at James Haugh is always on hand to assist with your motoring needs, ensuring you have a pleasant ownership experience. As well as the peace of mind you’ll get from knowing your care and maintenance needs are taken care of, our fully approved workshops provide a range of services including:

  • MOTs
  • Servicing
  • Body Repairs
  • Oil Changes
  • Wheel Alignment
  • Tyre Replacement
  • Battery Check
  • Air Conditioning Inspection
  • Seasonal Safety Checks
  • Tyre Supply & Fit

Keeping in Touch

We would like to keep you updated with our latest product news, offers and marketing services. All information provided will be used and processed in accordance with our Privacy Policy.

Yes, I want to receive product news, offers and marketing services by:

Privacy Statement and Privacy Notice

James Haugh (Dumfries) Limited (SC206493) (“James Haugh”, “we” and “us”) is the Data Controller of any personal data that you provide to us or that third parties share with us to provide you with our services.

The privacy of your personal information is important to us at James Haugh (Dumfries) Limited. We are committed to processing personal information about our customers in ways that comply with our legal obligations as well as being clear with our customers about what we do with their personal information.

Under the General Data Protection Regulation EU 2016/679 (“GDPR”) and any implementing legislation enacted in the UK to give effect to the derogations permitted under the GDPR (“data protection legislation”)you are entitled to be informed of what information we collect, why we collect it and the lawful conditions we consider appropriate for the processing of your personal information.

We don’t sell your data to third parties

We do make it easy for you to manage your information, you can change your communication preferences at any time

We do use data to help us provide great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely


Contact details suchas your name, email address, telephone number, postal address (includingbusiness address), vehicle details (including MOT and service date)To contact you in relation to your purchase, enquiry, or the services weare providing to you.

On the basis of our and your legitimate interests. Our interests beingthat we would like to update you on the progress of your purchase and deliverydates.

To provide you withupdates we consider to be in your legitimate interests. We may contact you viae-mail, post, SMS text message or telephone.Based on your legitimate interests.We consider these legitimate interests to be tocontact you in order to progress your enquiries, progress any purchase that youmay make and to deal with your servicing & MOT requirements (includingcontacting you to remind you when your car is due for its service and or MOT);gain feedback on the services which we have provided to you so that we cancontinue to improve our services; and provide you with information in relationto recalls or other safety notices about your vehicle.

To provide you withour direct marketingmaterials by post, email, telephone or SMS.With your prior consent only.

Your bank detailsand/or credit card detailsTo process your paymentto purchase the goods/services you have requested from us.This is necessary forthe purposes of the contract we have with you as a customer.
We cannot process thepayment without these details. We cannot provide the goods / services you haverequested to you without payment
IP AddressTo ensure that weknow who has accessed our website.Our legitimateinterests in ensuring our website is fit for purpose and provides the serviceswe require.

PhotographicIdentification (such as passport or driving licence)To ensure that weknow who is purchasing our goods/services and to identify you and can proposeand secure a finance agreement for you, if requiredLegal obligation tocomply with money laundering regulations
We may not be able tocontinue with the provision of goods/services to you without this information.

To provide suchinformation to third parties when you test drive a vehicle.Our legal obligation.
We may not be able tocontinue with the provision of goods/services to you without this information.
Date of birth,marital and housing status, number of dependents, previous address and proof ofaddress (utility bill or council tax statement), bank statement or pay slipsTo allow us toidentify you and enter into the contract with you and can propose and secure afinance agreement for you, if required.Contractualobligation
We may not be able tocontinue with the provision of goods/services to you without this information.
Employment DetailsTo allow us toidentify you and enter into the contract with you and can propose and secure afinance agreement for you, if requiredContractualobligation
We may not be able tocontinue with the provision of goods/services to you without this information.
CCTV ImagesTo ensure safety onour premises.Our legitimateinterests in ensuring our premises are safe.


We may share the information we collect about you and your vehicle with selected third party organisations. Where necessary or required, we will share information with:

  • Vehicle manufacturers where you have purchased a vehicle from us.
  • Finance companies where you have entered into a Finance Agreement.
  • Insurance companies where you have purchased Guaranteed Asset Protection.
  • Warranty Service providers who administer the warranty, or who provide any extended warranty to you.
  • Aftersales product and service providers who we partner with to facilitate the maintenance of your vehicle after purchase
However, we will not share your personal data with other organisations for marketing purposes unless we have your express written consent to do so.

Please CLICK HERE to access the list of all current third party organisations with whom we may share your personal data with or please contact us at or write to the Data Protection Officer at James Haugh (Dumfries) Limited, 2 St. Marys Street, Dumfries DG1 1HD for a copy of this list.

There may be circumstances when we are legally obliged to share your personal data, including the following:

  • To the extent that we are legally obliged to do so by law.
  • In connection with any ongoing or prospective legal proceedings.
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of money laundering checks, fraud prevention, reducing credit risk and crime prevention activities).
  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information, where in our reasonable opinion, such court or authority would be reasonable likely to order disclosure of that personal information.
The data that we collect from you will usually be stored inside the European Economic Area (EEA).

However, if you live or work outside of the EEA, we may need to transfer your personal information outside of the EEA to correspond with you.Where this applies, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

We also may transfer data outside the EEA where our service providers host, process, or store data outside the EEA. Where we do this, we will ensure that the transfer is to a country covered by a decision of the Commission of the European Union or is otherwise made in circumstances where we have put appropriate safeguards are in place to protect your data in accordance with the data protection law.


We have carried out stringent checks throughout the organisation to ensure that your data is handled in a secure manner.

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The James Haugh (Dumfries) Limited website uses a security system that protects your information from unauthorised use.


We will not hold your personal information for any longer than is necessary for the uses outlined above, unless we are required to keep your personal data longer to comply with the law and or any regulatory requirements.

We apply the following retention periods:

Vehicle Purchase: details will be retained in line with all regulatory laws and will be on our system for no longer than 7 years, unless you choose to contract with us again before the end of the 7 years in line with regulatory standards, tax requirements and audit purposes.
Service, MOT or Repair: personal data will be deleted off of our system in 7 years, in line with regulatory standards, tax requirements and audit purposes. If you do not visit the dealership for more than 26 months, details will be deleted for marketing purposes but retained for contractual obligation.
Dealership/Online enquiry: dealership or an online enquiry we will need your name and contact information so that we can respond to your enquiry accurately and promptly. We will retain this information for 6 months.
Phone Calls: Phone calls may be recorded, and any recorded calls will be retained for a maximum of 3 months and only be used for training and quality purposes and/or to prevent or detect crime.
CCTV: to monitor our premises, therefore your image and potentially your vehicle registration will be captured and stored for up to 30 days

The James Haugh (Dumfries) Limited web site uses "cookies" to help improve your online experience.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer and are safe.

Cookies Policy

What cookies do we use?

Our website uses three kinds of cookie (using categories suggested in the International Chamber of Commerce UK's ("ICC") Cookie guide): Strictly Necessary cookies, Performance cookies and Functionality cookies.

For more information on these categories, please see the ICC's Cookie guide (

Strictly Necessary cookies

These are essential to enable you to move around our website and to allow the features of the website to work correctly. Without these, services you request – such as navigating between pages – cannot be provided.

We use the following strictly necessary cookies on our Site:

Cookie Name




These cookies are required by WordPress.

Performance cookies/technologies

These enable us to collect information about how you use our Site or read our publications, for instance which pages are viewed by visitors most frequently. All information collected in this way is used to improve how our websites work or the effectiveness of our client publications. The cookies set out below are used on our website.

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These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.


This Cookie is used to measure end user response times to help us improve the speed and performance of our website.


Is a session tracking cookies used by New Relic for site tracking purposes.


Google advertising cookie used by our marketing team for advertising and event tracking.


Used by Facebook to improve performance.


This cookie is used by Google to gather website statistics, and track conversion rates.


A Google cookie. No information on this.

Functionality cookies

These cookies record information about choices you have made and allow us to remember your preferences. If you are known to us and we hold your details, we may use this information to help us build up your profile based on your web journey, and choices. For example, if you access our website from a link in an email we sent to you, these cookies will allow us to track your web journey.

Third party websites

Our website links through to third party websites (including, for example Facebook, Twitter and YouTube which may also use cookies over which we have no control. We recommend that you check the relevant third party's privacy policies for information about any cookies which may be used.

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AdRoll comes as part of Miappi and is used to help show an advertisement for users based on their interests. This is where cookies, such as “remarketing cookie”, can help us do this when you are browsing our Website. It is provided absolutely privately.


This is a Facebook cookie used for their analytics and research


Facebook user login cookie used to deliver adverts more relevant to the user and the users interests.


Used by Facebook to identify the users browser


Contains a unique browser and user ID, used for targeted advertising.


A Facebook cookie containing a logged in user’s "chat" status.


Used by Facebook to improve friend suggestions


A Facebook cookie used to maintain a session. It works in conjunction with the c_user cookie to authenticate your identity to Facebook.


Google advertising cookie used by marketing team for advertising and event tracking.


Google plus cookies which allow sharing of a page on Google plus account.


A Google Analytics cookie for Miappi to report on the performance of the Miappi integration.



Visual Website Optimiser helping Miappi measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of the widget and is used to track behaviour to measure the performance of different versions of the app.

Consent to Cookies

If you continue to use our website we will assume that you are happy to receive all cookies from our website. However, if you would prefer to change your cookie settings, you can do so at any time, see the ‘Control’ section below.


Most browsers automatically accept cookies unless you change your internet browser settings. If you wish to restrict, block or delete the cookies which are set by our website, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our website.

If you delete cookies relating to the website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the website.


We may need to update this Cookie Policy in the future and so encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. This cookie policy was last updated in May 2018.


As a result of James Haugh (Dumfries) Limited processing your personal data you have a number of individual rights:

  • The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this Privacy Statement.

  • The right of access
You have the right to obtain a copy of your personal information (if we’re processing it), and other certain information (similar to that provided in this Privacy Statement) about how it is used.

This is so you’re aware and can check that we’re using your personal information in accordance with data protection legislation.

We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person‘s rights.

  • The right to rectification
You can ask us to correct your personal information if it’s inaccurate or incomplete e.g. if we have the wrong date of birth or name for you.

  • The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use the information in defence of a legal claim. We will consider all requests for erasure in terms of the data protection legislation.

  • The right to restrict processing
You have rights to ‘block’ or suppress further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but may not use it further. We keep lists of people who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future.

  • The right to data portability
You have rights to obtain and reuse certain personal information for your own purposes across different organisations. This enables you to move, copy or transfer your personal information easily between our IT systems and theirs (or directly to yourself) safely and securely, without affecting its usability. This only applies to your personal information that you have provided to us that we are processing with your consent or to perform a contract which you are a party to (such as pay and compensation services), which is being processed by automated means.

  • The right to object
You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by James Haugh or by a third party. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for the processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims. You also have a right to ask us not to process your personal data for direct marketing purposes.

  • Rights in relation to automated decision making and profiling
You have the right not to be subject to a decision based solely on automated processing (including profiling), which significantly affects you, subject to some exceptions. Where this is the case, you have the right to obtain human intervention, voice your concerns and to have the decision reviewed. You also have the right to ask us not to undergo automated decision making. We do not conduct automatic decision making or profiling.

  • Your right to withdraw consent
Where you have provided consent, you have the right to withdraw such consent at any time.


As detailed throughout this statement, we will endeavour to ensure that your personal information is retained in accordance with the data protection legislation. However, if for any reason we discover that your personal information has been breached in anyway, including lost, stolen or hacked, dependant on the level of its severity, we will ensure that the Information Commissioners Officer (ICO) are made aware within 72 hours of us understanding that a breach has been made. In circumstances where a data breach would pose a high risk to your rights and freedoms, we will also inform you of such a breach without undue delay.

James Haugh staff have been trained in being able to understand and appreciate whether personal information has been breached, and have a duty of care to ensure that the Data Protection Officer is informed as soon as a breach has been identified.

Action will then be taken to minimise the risk to your personal data as seen fit in accordance to the incident including following guidance from the Data Protection Officer and the ICO. We will also inform you once we are fully aware that the additional security measures have been put in place to further secure your information.


If you would like to update the information James Haugh hold about you, exercise any of the rights described above or have any questions about how James Haugh handle your personal information you can contact our Data Protection Officer by e-mail at: write to the Data Protection Officer at James Haugh (Dumfries) Limited, 2 St. Marys Street, Dumfries DG1 1HD.

Please provide as much information as possible to help us identify the information you are requesting, the action you are wanting us to take and why you believe this action should be taken.

Before assessing your request, we may request additional information in order to identify you. If you do not provide the requested information and, as a result we are not in a position to identify you, we may refuse to action your request.

We will respond to your subject access request within one month of receipt of your request. We can extend this period by an additional two months if this is necessary taking into account the complexity and number of requests that you have submitted. We will not charge a fee for such a request, unless the request is manifestly unfounded or excessive, in such circumstances we may charge a reasonable fee.


If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office.

The Information Commissioner in Scotland can be reached by the following means:

The Information Commissioner's Office - Scotland

45 Melville Street



0303 123 1115