• 
  2 weeks ago

  We recently ordered and received our Motability car through James Haugh MG Dumfries. The service was excellent from start to finish. Grant was the representative who delt with us and was fantastic. He helped us navigate the application to the scheme as well as kept us informed of the progress of our order. Once delivery and handover were ready, Grant then took the time to show us around the vehicle to familiarise us with the general layout, controls and operation. From start to pick-up, we have been very happy and will definitely be returning when it is time for our renewal on the scheme. Plus we still have servicing to look forward to over the years. Thanks again Grant, looking forward to the future.

  James Knox James Haugh MG Dumfries
  Response from James Haugh 2 weeks ago

  Hi Mr Knox, Thank you so much for taking the time to leave such a lovely review, and congratulations on your new MG! We're delighted to hear Grant looked after you so well. The Motability application process can feel like a lot to take in, so it's great to know he made it straightforward and kept you updated all the way through. A proper handover matters too, so we're glad he took the time to talk you through the car and get you comfortable with everything before you drove away. We'll be sure to pass your kind words on to Grant, and we look forward to seeing you in the future. Enjoy the new car! Kind regards, James Haugh MG

• 
  3 weeks ago

  Rob has been a fantastic help. Answered all my questions and made the whole process very easy. Would highly recommend going to see Rob.

  jacqueline pike James Haugh MG Dumfries
  Response from James Haugh 2 weeks ago

  Hi Jacqueline, Thank you so much for the lovely review! We're delighted to hear Rob made the whole process so easy for you. It's always great to get feedback like this. Enjoy your new car, and we look forward to seeing you again soon. Kind regards, James Haugh MG

• 
  1 month ago

  A great experience, simple and easy process. Rob has been a fantastic help in choosing and purchasing my new car.

  Megan Orme-Smith James Haugh MG Dumfries
  Response from James Haugh 1 month ago

  Hi Megan, Thank you for the lovely review! We're delighted to hear you had such a simple and easy experience. We'll be sure to pass your kind words on to Rob. Enjoy your new car and happy motoring! Kind regards, James Haugh MG

• 
  2 months ago

  Just bought my first EV car at James Haugh, Chris R. talked me through everything I needed to know, the different finances, the charger, he organised a test drive and within a week I had my new car!! Really friendly and approachable team

  Kavi LINH James Haugh MG Dumfries
  Response from James Haugh 2 months ago

  Hi Kavi, Thank you so much for the lovely review! Congratulations on your first EV! That's such an exciting step, and we're really pleased Chris was able to make the whole process feel easy, from start to finish. Getting you into your new car within a week is exactly the kind of service we aim for! We'll be sure to pass on your kind words to Chris. Enjoy the new car, and welcome to electric driving! Kind regards, James Haugh MG

• 
  2 months ago

  Bought ex demo Cyberster. Team were spot on - organized test drive within the hour, simple negotiation process, prepped everything for me so only need to pay and drive away !

  Nick Read James Haugh MG Dumfries
  Response from James Haugh 2 months ago

  Hi Nick, Thank you for the fantastic review! We’re delighted the team made everything so quick and straightforward. We hope you have plenty of exciting adventures in your new Cyberster! Kind regards, James Haugh MG

• 
  2 months ago

  Super service, well looked after and a super hot chocolate. Happy motoring with new MG

  Oliver Cannon James Haugh MG Dumfries
  Response from James Haugh 2 months ago

  Hi Oliver, Thank you for the lovely review! We’re delighted you felt well looked after and enjoyed the hot chocolate too. Happy motoring in your new MG! Kind regards, James Haugh MG

• 
  2 months ago

  Absolutely terrible customer service when getting our car serviced and Mot'ed. I totally understand the cost of getting repaired what needed to be repaired but not really being given a price option on replacement parts was shocking. Also it took an extra day for the work to be completed, this then made me have to arrange with my work for extra time off. I researched the price of the parts needed and found them to be at least a third of the price quoted. When I asked for a wee bit of compensation for theit was a resounding 'No'. Also asked that they could at least clean the car for collection and again the answer was 'No'. I feel very aggrieved that they couldn't at least try and meet me in the middle. We shall not be returning to this garage for further services or next year's MOT.

  Will Gill James Haugh MG Dumfries
  Response from James Haugh 2 months ago

  Hi Will, We’re sorry to hear that you were disappointed with your recent experience and appreciate you taking the time to share your feedback. We understand how frustrating an unexpected ## can be, particularly when it affects work and other commitments. Our team aims to explain any recommended repairs and associated costs clearly, while using manufacturer-approved parts and repair processes. Hundreds of customers rely our experienced workshop team for quality servicing, MOTs and repairs, and we are disappointed that you did not feel your visit reflected the standard of service we work hard to provide as a customer service award-winning dealership. We hope you consider visiting us again in the future to allow us the opportunity to restore your trust and faith in us as local business. Kind regards, James Haugh MG

• 
  3 months ago

  Rob has gone above & beyond to help us get our new vehicle

  Hylda Stevenson James Haugh MG Dumfries
  Response from James Haugh 3 months ago

  Hi Hylda, Thank you for your 5-star review. We’re delighted to hear Rob was able to go above and beyond to help you get your new vehicle — we really appreciate your kind words. Kind regards, James Haugh MG

• 
  4 months ago

  Great experience Rob was very pleasant and helpful throughout the process. We're enjoying our new MG

  Audrey Clowe James Haugh MG Dumfries
  Response from James Haugh 4 months ago

  Hi Audrey, Thank you for the lovely 5-star review. We’re delighted to hear you had a great experience with Rob and that you’re enjoying your new MG. We really appreciate your feedback and wish you many happy miles ahead! Kind regards, James Haugh MG

• 
  6 months ago

  I recently purchased a new MG from James Haugh (Dumfries) and the entire experience was extremely disappointingboth the car itself and the subsequent refund process were handled very poorly. The car was well below the standard expected of a new vehicle (or even a well-looked-after used one), especially given its price tag of a new IM6. It arrived with various scratches, compound stains, buffer trails, green staining to interior plastics, and a cracked number plate. These faults were noted by the dealership before they asked me to pay in full prior to collectionunbelievably bad practice and quite astonishing lack of effort in preparing a car at this price point. When I rejected the car on Monday 30 March, Chris (the owner) had a terrible attitude. Instead of apologising for the condition of the vehicle, he played down my concerns and stated that no new car comes like new anymore regardless of make or model. He also tried to lock eyes with me in what felt like an attempt at intimidation. This made my partner and the sales person feel very uncomfortable. The sales person was actually okay to deal with, but I suspect he has a difficult time working with Chris. The refund process was just as bad. It took two days after rejection for them to claim they didn’t have my bank details (despite the original payment being a bank transfer, which would have shown my details). I had to provide them again on Wednesday 1 April morning. The day after I supplied my bank details, I was told that the bank was cancelling the original payment. In reality, the payment wasn’t cancelled at allthe money only arrived on Wednesday 8 April via Faster Payments (which normally processes in a maximum of two hours and works on bank holidays and weekends). As the money had come fromChris’s Accountand given Chris’s abysmal attitude, thefelt like nothing more than a petty attempt at retaliation. I am thoroughly glad I have now taken my business elsewhere. I strongly advise others to think twice before buying from James Haugh.

  Leonard Mein James Haugh MG Dumfries
  Response from James Haugh 6 months ago

  Hi Leonard, Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience did not meet the high standards we aim to provide. Regarding the condition of the vehicle, we fully acknowledge the concerns you raised during your visit. Our team did attempt to rectify the issues identified, but it is clear that we were unable to meet your expectations on this occasion. We will be reviewing our preparation and handover processes to ensure improvements are made going forward. With respect to the refund, we requested that our bank cancel the original transaction so that the refund could be issued directly by them. As this request was submitted over the bank holiday period, the bank did not process it until earlier this week. Unfortunately, the timing of this was outside our control, and we appreciate how frustrating the ## must have been. We are disappointed to hear that aspects of your interaction with our team made you feel uncomfortable. This is certainly not the experience we want any customer to have, and your comments will be shared internally so we can reflect and learn from them. While we regret that we were unable to provide a satisfactory outcome for you, we do value your feedback and will use it to help improve the service we offer. If you would like to discuss anything further, please feel free to contact us directly. Kind regards, James Haugh Dumfries

• 
  6 months ago

  Fantastic company!!

  Lorraine Montgomery James Haugh MG Dumfries
  Response from James Haugh 6 months ago

  Hi Lorraine, thank you so much for your review. We are so pleased to see this, and your kind words mean a lot to us! Kind regards, James Haugh MG

• 
  6 months ago Graham New James Haugh MG Dumfries
  Response from James Haugh 6 months ago

  Thank you for rating us 5 stars! We really appreciate it!

• 
  7 months ago

  Extremely poor We had the language change to Chinese over night and called in to ask if someone could help. First question wasdid you buy the car hereclearly not as it was from Arnold Clark, then unsurprisingly there was no one available to help (5 minsSorted it myself in the end but won’t be returning to this dealer, very unhelpful and a poor advert for MG, never been treated like this before at Arnold Clark.

  David Charles James Haugh MG Dumfries
  Response from James Haugh 7 months ago

  Hi David, We’re sorry to hear that you felt disappointed by your visit to us. Our team will always try to assist customers without an appointment where possible, but availability can vary depending on how busy the showroom and service departments are at the time. We’re glad to see you were able to resolve the issue with your vehicle settings. Providing helpful and friendly service to everyone who visits is important to us, whether or not you purchased a car from us. Your feedback has been shared with the team, and is important. We hope you will consider us again in the future for the opportunity to demonstrate our commitment to excellent customer service. Kind regards, James Haugh MG

• 
  7 months ago

  We use James Haugh regularly to service our MG, to deal with the tyres, to sort out any faults and to take care of the car. Shona, Steph and Leon provide the best customer service we have ever had, in more than 50 years of motoring. They make everything simple and easy. James Haugh MG servicing could not be better. What a lovely team!

  Nick Lyth James Haugh MG Dumfries
  Response from James Haugh 7 months ago

  Hi Nick, We really appreciate your wonderful review! Thank you so much for your incredibly kind words and for your continued loyalty to us here at James Haugh MG. It’s fantastic to hear that Shona, Steph and Leon have made such a positive impression. We’re very proud of the way they look after our customers, and your comments about their service over 50 years of motoring will really mean a lot to the whole team. Thank you for trusting us with your MG. We look forward to welcoming you back again in the future. Kind regards, James Haugh MG

• 
  7 months ago

  They are very good xxx

  kaley mcconnell James Haugh MG Dumfries
  Response from James Haugh 7 months ago

  Hi Kaley, Thank you so much for your 5-star review and kind words, we really appreciate it! Thank you for choosing us. Kind regards, James Haugh MG

• 
  7 months ago

  My wife and I have bought cars from James Haugh for around 30 years. We recently purchased an MG and the service we received from Grant Cowper and Chris Haugh was excellent as usual. They take time to go through the process and kept us informed regarding delivery date and other information. The hand over went smoothly. Rab & Ismay Murray

  Ismay Murray James Haugh MG Dumfries
  Response from James Haugh 7 months ago

  Hi Rab and Ismay, Thank you both for your continued loyalty over the past 30 years — it truly means a great deal to us. We’re delighted to hear that Grant and Chris provided the excellent service you’ve come to expect, and that your MG handover went smoothly. I’ll be sure to pass on your kind words. Wishing you many happy miles ahead, and we look forward to welcoming you back again in the future. Kind regards, James Haugh MG

• 
  7 months ago

  Grant was a helpful and efficient young man with a cheerful personality. It was a pleasure to deal with your company. We are pleased with the MG.

  walter wightman James Haugh MG Dumfries
  Response from James Haugh 7 months ago

  Hi Walter, Thank you so much for your lovely review. We’re delighted to hear Grant looked after you so well and made the experience an enjoyable one. I’ll be sure to pass on your kind words to him. Wishing you many happy miles in your new MG, and we look forward to seeing you again in the future! Kind regards, James Haugh MG

• 
  8 months ago

  Small, local, independent dealer and it shows! More personal service (Chris is extremely helpful and not at all pushy), service staff are flexible and try to work with you (unlike the take it or leave it attitude of mainstream dealers). Overall a far better, more pleasant & friendly way to buy a car!

  Stuart James Haugh MG Dumfries
  Response from James Haugh 7 months ago

  Hi there, Thank you for such a thoughtful review! We’re really pleased you enjoyed your buying experience with us. Our team always aims to offer flexible, friendly service without any pressure, so it’s great to know that came across. We truly appreciate your support and hope to see you again in the future. Kind regards, James Haugh MG

• 
  1 year ago

  Absolutely brilliant experience going in to look at a couple of cars, Grant Cowper came over introduced him self showed me and my son a couple cars and helped me decide a fair car fair price and came out over the moon and a few days later I have a stunning new MG

  Robert Little James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi Robert, Thank you so much for the fantastic review! We're thrilled to hear you had such a brilliant experience with Grant and that you're loving your new MG. Enjoy the drive, and we hope to see you again in the future! Kind regards, James Haugh MG

• 
  1 year ago John Ference James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi John, we have reported this review to Google due to a conflict of interest, as you were previously an employee at James Haugh and are neither a customer nor a recent visitor to the business.

• 
  1 year ago

  Absolutely Brilliant service provided when I purchased my new MG, Rob was a great help. He provided all the information I needed and made it clear with a very friendly approach. I'm very happy with my new car.

  K M James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi there, Thanks so much for the lovely review! We're thrilled to hear you're happy with your new MG. Rob will be pleased to know his friendly and helpful service made such a positive impression. Enjoy your new car! Kind regards, James Haugh MG

• 
  1 year ago Gregory Smith James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi Gregory, thank you for rating us 5 stars, we really appreciate it!

• 
  1 year ago felicity henderson James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi Felicity, thank you for rating us 5 stars, we really appreciate it!

• 
  1 year ago Jonathon Mcwhir James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi Jonathon, thank you for rating us 5-stars, we really appreciate it! Kind regards, James Haugh MG

• 
  1 year ago

  Very informative, knowledgeable and spent time explaining everything, nothing was too much

  Fiona Allison James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi Fiona, thank you so much for your kind review, we really appreciate it! Kind regards, James Haugh MG

• 
  1 year ago

  Wonderful customer service , second to none and couldn’t fault all the help they have given .

  Anna Metcalf James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi Anna, Thank you for reviewing us, it's great to see you found our customer service was second to none! We really appreciate it and hope to see you again in the future. Kind regards, James Haugh MG

• 
  1 year ago

  I've been driving my own cars for more than 50 years and never experienced such excellent service. Steph and Danny in particular are outstanding. I cannot imagine being in safer, more efficient or faster hands, but all their colleagues share the same qualities.

  Nick Lyth James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi Nick, Thank you so much; what an amazing compliment! We're truly honoured to have provided you with the best service in over 50 years of driving. Steph, Danny, and the whole team will be thrilled to hear your kind words. Thank you for your support. We look forward to seeing you again in the future. Kind regards, James Haugh MG

• 
  1 year ago

  Grant Cowper was a great help and a very pleasant young man. Highly recommend a visit to Haughs on St Mary’s Street

  David Thompson James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi David, Thank you for your kind words! We're delighted to hear that Grant provided such a great experience. We appreciate your recommendation and hope to see you again. Enjoy your new car! Kind regards, James Haugh MG

• 
  1 year ago

  Super friendly service. And a good deal.

  Louise Irving-Davidson James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi Louise, Thank you so much for your kind words and 5 star review, we really appreciate it! Kind regards, James Haugh MG

• 
  1 year ago

  Thank you to Grant for all his advice and help when we bought our first electric vehicle. His customer service was excellent and we couldn't have been happier . The whole experience was straight forward and we were very impressed with the MG ZS that we bought. He explained all the controls and systems etc that the car had and we just wanted to show our appreciation for the way that we were treated. Many thanks again to Grant and we look forward to dealing with you again sometime in the future.

  David Edgar James Haugh MG Dumfries
  Response from James Haugh 1 year ago

  Hi David, Thank you so much for sharing your experience! We're thrilled that Grant made your first electric vehicle purchase so positive and straightforward. It’s great to know you're happy with the MG ZS and that Grant could guide you through all the features and controls. We look forward to welcoming you back in the future and helping with any of your motoring needs. Thanks again! Kind regards, James Haugh MG

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